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Please excuse my negativity, but I’m completely fed up with the constant stresses. I’m happy with N11 and probably don’t need the new features/bugs in N12 anyway. I very much appreciate your help with this, but I just can’t do it anymore - I’ve completely given up and will now get back to creating music without constantly battling with Steinberg’s hazy technology. In My Steinberg it shows Nuendo-12 Trial with an expiry date of 17th July 2022 although I’ve never been able to run it. Then I’ve downloaded and installed SAM again then downloaded and installed N12 Trial. I’ve done as you suggested and completely uninstalled SAM, Nuendo-12 and restarted. It’s clear that there are “teething” problems with this new licensing model and Steinberg has work to do - especially when it’s app kicks a message saying something lame like “check your Internet connection” when your connection is clearly working fine. It may give us some more detailed info on what is getting in the way here. If this app is consistently failing - we should see some messages in both the Application log or the System log or both. If SAM is really reaching out to the Internet - TCPView will show you that.Īlso - let’s check Event viewer (AFTER the reinstall) and after you press the Activate button. If it still does not work after that - there is something else more obscure on your build that none of us can make a clear connection to.Ĭan you give me a list of your installed apps you have on the DAW? Any other “licensing” type apps or anything else that could be interfering with SAM trying to communicate with Steinberg.Īnother thing we can try - but it’s getting a bit technical - is to run Process Monitor OR TCPView from the SysInternals toolkit to see exactly what SAM is doing when you run it and click the Activate button. As a last resort (if this was me) I would now strip SAM (AND the Nuendo trial) off the machine and restart and then reinstall both of them - starting with SAM first. I can’t tell anything from looking at Task Manager. Trying to run N12 or SAM gives the same response every time: ‘We are sorry, we could not complete that action, please check your internet connection and try again’ I use it will all previous Nuendo versions, Wavelab, Halion and so on. I downloaded it while the special offer was still available. This should probably be on the Nuendo forum, not here!
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This problem should be recorded somewhere OR something else is interfering with the operation of SAM. It would also be helpful to see inside Task Manager - OR Event Viewer when this error occurs.
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My gut feel is that this message is not network related BUT we need to explore a few other things like what AV is running? What version of Windows is in play here? etc etc
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And - what is the status of your eLicenser (if it is still running)? What is the status of this Nuendo Trial? Is it actually installed - or are we attempting to activate it without anything installed on the machine.